I’m proud to share these testimonials from my clients:

“We have used Karen for both design and delivery of management development courses, and she has demonstrated a high standard in both areas. The thing I appreciate most about Karen is her understanding that our managers need a practical approach, so theory is always balanced with links back to the workplace and practice based on real life scenarios. She is an excellent facilitator, able to engage with the group and build rapport quickly. She makes learning fun, whilst also providing challenge along with support. Karen also has a strong focus on evaluating the impact of her training, and has carried this out and reported back on these results. Overall, I would have no hesitation in recommending Karen as a provider of management and leadership development.”

“Karen is an excellent trainer who is skilled at creating courses that suit the needs of the target group. Karen is very personable and creates a good rapport with everyone she works with. The courses she has created for us have been creative, thought provoking and fun. I would definitely work with Karen on future projects.”

“As with the presenting with impact training, Karen was very engaging and offered a fully interactive course. She allowed each of us to offer our own input which helps us to understand the different ways of thinking and working for different people, which is something that can be applied to everyday working (maybe more so now as working from home has hindered everyday personal interactions)”.

“Karen is a fantastic individual that brings energy and enthusiasm to all teams she works with. She is structured, well planned, always very professional at all times and operates to high level of integrity.”

“Yesterday was good! I just wanted to email to thank you for the virtual training – it made me think more towards my mindset of how I go into work/approaching calls, customers…literally the first call I had after the training was a very difficult one, and it got dealt with! Would happily do stuff like that again. You’ve got brilliant energy and aura, so keep doing what you’re doing its amazing.”

“Thank you so much Karen for the training session you provided – it was great! A really good balance between education and interactivity. The breakout rooms were a really good tool to discuss ideas with colleagues that you may not have spoken much too before. Drawing the wheel of resilience factors made me realise where my priorities currently are, and enabled me to conclude that I probably was not prioritising as many as I would like! It was interesting to see how different I would rate myself today than if I was to do that task several months ago. I found it very inspiring and have spent the past few days adding a bit more structure back into my life. I am hoping it was the kickstart of a new mindset. Thanks again for the sessions, I wish you all the best.”

“Karen, I have been on other courses, but I have to say your skills and the way you handled the programme was first-class. As discussed I spoke to my colleague about the problem I had. To my surprise it worked quite well. She actually came up with comments like the meeting with her was one of the best I have had with her. If I had not been on the course, we would have had a completely different conversation. Thank you, I am delighted.”

“When dealing with larger groups of trainees, recognizing people’s different drivers really helps me understand how people take information in and what makes them tick, making the training more enjoyable for both trainer and participant”

“I thought the course was really helpful for me personally and I feel much more confident now I have the tools to be more assertive/confident. I am now stating my beliefs/opinions followed by my reasons. This has resulted in increased respect from my colleagues.”

“I am much more confident in speaking in meetings and to senior managers and I am now assertive enough to be listened to. For me it has made me more confident in speaking up about concerns and issues without being confrontational and for others I think it has helped as they have been able to use my advice without feeling that they have been forced to take it or not really got any.”

“I would like to thank you very much for the Influential Presentation Skills training last week. These two day were really great. I watched the videos of the presentations at the weekend. There was really a difference between the first and the second one. It is so interesting to watch myself and it is so useful to see what you like or dislike and want to change. I am really looking forward to my next presentation I will have to do in the office.”

“I am having better conversations with my team, I am challenging the team more, and I am encouraging them to give me feedback, and to each other (which they are!). I am not so afraid to have the more difficult conversations, my confidence has grown and I am seeing positive results. I am delegating more, and letting go of certain tasks. I have given clear and regular feedback to a team member who was at times behaving negatively to customers. They are clearer about what impact they are having, and about what’s expected. I am encouraging and supporting the development of the team.”

“This was a valuable course and gave me a chance to think about how I do things and how I can make improvements to what I already do, I am more aware of my blind spots”

“I am thinking more about how to work with others and changing my approach to them knowing that each person is different. I am trying to use this with my interactions outside of the team as well.

“I’m now making more of an effort to think about the way that I phrase things when asking for information/explanations from the various business units, rather than automatically getting straight to the point”

“Karen is incredibly passionate about customer service and she always ensures the customer (internal and external) is top of mind at every stage of the learning cycle. Karen is very organised in her approach and guarantees a job well done! Karen is easy to work with/for which means she is able to build strong relationships. This allows her to get to the root of any problem and finding a practical solution. I would not hesitate to work with Karen again!”